TERMS AND CONDITIONS
Please note - these Terms & Conditions do not supersede your statutory rights under the Sale of Goods acts: they are merely designed to clarify the principles and procedures by which we operate.
Shipping/Delivery and Dispatch Timescales
For collection items - Delivery will be within 5 working days.
For ‘Made to order cases’ - Delivery will be made typically this will be within 4 week.s If you would like to enquire about timescales before placing your order, please feel free to call or email us - details are on our Contact Us page.
For bespoke items, we will confirm timescales during the initial consultation.
Orders are sent to you via a secure designated carrier. Orders sent within the UK should arrive on the day after dispatch, except for outlying areas, and orders sent overseas will usually arrive within a week of dispatch. Your order will be fully insured with the designated carrier.
International Shipping
The delivery charges quoted on the website cover delivery within the UK, USA, Australia and Europe. For international shipping that is not stated on the website please contact us and we will get back to you with a quote.
Currency
All transactions are conducted in GB Pounds Sterling. Payments via this website will always be processed in pounds sterling and your credit card will be charged in your local billing currency by your credit card provider. We only accept payment via credit or debit card on this site.
Tariffs, Taxes & VAT
For all non- UK deliveries, purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.
Payments
Collection and Made to Order- Payments for orders placed through our website are by Credit or Debit Card Transaction via our Secure Server, where your card details are encrypted before being sent to us, fully protecting any confidential information. Please note that card transactions are processed when you place the order rather than when goods are despatched.
Payments for bespoke items will be required up front, an invoice will be sent via email with all relevant information.
Our corporate service terms and conditions are available on request.
Returns Policy
Collection pieces - We hope that you are happy with your Charles Laurie purchase. However, if you decide to return your item, you would need to notify us with in 14 days and return the item within 21 days of purchase.
You may return your item if it has its original packaging, undamaged in any way including scratches and marks and within the timescales stated above. Charles Laurie reserves the right to refuse the refund if the product is damaged upon return.
Made to Order - Due to the nature of our products being made to order, we do not offer refunds on made to order pieces.
Bespoke Orders -Please note that bespoke items can only be returned in certain conditions i.e faulty.
Goods Damaged in Transit
Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.
Title to the Goods
Title for goods belongs to Charles Laurie London until your full payment is cleared, at which point it transfers to you in its entirety.
Intellectual Property
You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights, all brand names, names of lines, designs, models of items, that appear on the website or in the domain name, are the exclusive property of Charles Laurie London.
All intellectual property rights associated with items created in association with the’ custom made’ or ‘bespoke’ options are and will remain the property of Charles Laurie London. Any utilisation, reproduction, even partial of the designs, models, brand names, and names of lines is totally prohibited.
You are permitted to use the Content only as expressly authorised by Charles Laurie London. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction.
Contacting Us
The easiest way is to use the form on our Contact Us page. You can email direct on charlie@charleslaurielondon.com or alternatively you can write to us with the following address; Studio 301, Cockpit Arts, 18-22 Creekside, Deptford, London, SE8 3DZ.
Privacy of Information
Please refer to our Privacy Policy for more information.
Applicable Law and Courts of Jurisdiction
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of disagreement between Charles Laurie London and its clients, which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer's rights to bring legal proceedings against Charles Laurie London. If the mediation process is agreed, then either party may ask the Institute of Directors (UK) to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.