Please note - these Terms & Conditions do not supersede your statutory rights under the Sale of Goods acts: they are merely designed to clarify the principles and procedures by which we operate.


All transactions are conducted in GB Pounds Sterling. Payments via this website will always be processed in pounds sterling and your credit card will be charged in your local billing currency by your credit card provider. We only accept payment via credit or debit card on this site.


Tariffs, Taxes & VAT

For all non-EU deliveries, purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.


Delivery and Dispatch Timescales

For made-to-order items, we will confirm the timescale for shipping on receipt of your order. Typically this will be around four weeks. If you would like to enquire about timescales before placing your order, please feel free to call or email us - details are on our Contact Us page.

For bespoke items, we will confirm timescales during the initial consultation.



Orders are sent to you via a secure designated carrier. Orders sent within the UK should arrive on the day after dispatch, except for outlying areas, and orders sent overseas will usually arrive within a week of dispatch. Please allow more time for delivery at busy periods like Christmas. Your order will be fully insured with the designated carrier and it will need to be signed for on delivery.


Carriage Costs

The delivery charges quoted on the website cover delivery within the UK. For international shipping please contact us and we will get back to you with a quote.


Intellectual Property

 You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights, all brand names, names of lines, designs, models of items, that appear on the website or in the domain name, are the exclusive property of Charles Laurie London. 

All intellectual property rights associated with items created in association with the’ custom made’ or ‘bespoke’ options are and will remain the property of Charles Laurie London. Any utilisation, reproduction, even partial of the designs, models, brand names, and names of lines is totally prohibited. 

You are permitted to use the Content only as expressly authorised by Charles Laurie London. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction. 




Made to order

Payments for orders placed through our website are by Credit or Debit Card Transaction via our Secure Server, where your card details are encrypted before being sent to us, fully protecting any confidential information. Please note that card transactions are processed when you place the order rather than when goods are despatched.

Payments for bespoke items will be required up front, an invoice will be sent via email with all relevant information.

Our corporate service terms and conditions are available on request.


Invoices & Receipts

We send a receipt for all orders, except those sent to third parties as gifts. In these cases we send a separate receipt direct to the purchaser via email or in the post.

 Returns Policy

Made to Order

Charles Laurie London operates a full 14-day Returns Policy. If you don't like what you've bought, simply return it to us within 14 days of receipt, unused and post-paid, together with the receipt we sent to you and details of your reason for return. We will refund the full value of the goods, using the same method as the original payment (i.e. a refund to your credit or debit card). Please note that the cost of the shipping cannot be refunded unless we deem the goods to have been faulty before they were sent to you.

Bespoke Orders

Please note that bespoke items can only be returned in certain conditions i.e faulty.


Goods Damaged in Transit

Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.


Title to the Goods

Title for goods belongs to Charles Laurie London until your full payment is cleared, at which point it transfers to you in its entirety.


Contacting Us

The easiest way is to use the form on our Contact Us page. You can email direct on charlie@charleslaurielondon.com or alternatively you can write to us with the following address; Studio 301, Cockpit Arts, 18-22 Creekside, Deptford, London, SE8 3DZ.


Privacy of Information

Please refer to our Privacy Policy for more information.

Applicable Law and Courts of Jurisdiction

All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of disagreement between Charles Laurie London and its clients, which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer's rights to bring legal proceedings against Charles Laurie London. If the mediation process is agreed, then either party may ask the Institute of Directors (UK) to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.